Support

Help with Udapt

Can't find what you need? Email us — see contact details below.

Udapt says "connect Apple Health" — what does it read?

Sleep, heart rate variability, resting heart rate, weight and workouts, to build each morning's plan. You can also skip this entirely and use the 5-question morning check-in instead — Udapt works from either.

I don't wear my Apple Watch overnight — will Udapt still work?

Yes. The morning check-in alone is enough to produce a readiness score and adapt your plan, even with no Apple Health data at all.

How do I cancel my subscription?

On your iPhone, go to Settings → [your name] → Subscriptions, choose Udapt, and cancel. This stops future billing; your access continues until the end of the period you've already paid for.

How do I delete my data?

Open Udapt → Settings → Delete all my data. This removes your profile, check-ins, workouts and food logs from your phone. It doesn't touch anything already stored in Apple Health — manage that separately in the Health app.

Does the Apple Watch app need the phone nearby?

You can log a workout on the Watch on its own; it syncs back to your iPhone automatically when the two are in range.

Why can't I see photo or voice food logging?

Those features need Apple Intelligence, which requires newer hardware and needs to be turned on in Settings. Udapt simply hides the feature where it isn't available — search and barcode scanning always work.

Is Udapt a medical app?

No. Udapt is a wellness app, not a medical device — see our Terms of Use for detail, and talk to a doctor, physiotherapist or dietitian for anything medical.

Something's not working — how do I report it?

Email info@isafenet.app with what happened, your device model and iOS version, and we'll get back to you.